Order Tracking
After placing your order, you will receive two emails:
- Order confirmation — sent immediately with your order details
- Shipping confirmation — sent when your order ships, including a tracking link
Check your spam or promotions folder if you do not see these emails. If you still need help locating your order, submit a request.
Sizing Guide
Whalerknits are crafted with a premium fit. Each product page includes a detailed sizing chart with measurements. For best results:
- Measure a garment you already own that fits well
- Compare those measurements to the size chart on the product page
- When between sizes, we recommend sizing up for a relaxed fit or sizing down for a more fitted look
Care Instructions
Whalerknits are made from premium knit fabrics and should be cared for accordingly:
- Wash cold on a gentle cycle
- Lay flat to dry — do not tumble dry
- Do not bleach
- Iron on low if needed, or steam to remove wrinkles
Proper care will maintain the quality, shape, and softness of your garment for years.
Returns
We accept returns within 30 days of delivery. Items must be:
- Unworn and in original condition
- With original tags attached
To initiate a return, submit a request and our team will provide return instructions.
Contact Us
For any questions about your Whalerknits order, submit a request and we will get back to you promptly.